What is an online return?

You can now return items you’ve purchased online conveniently through the click of a button. This can be done on-the-go through our website, you can select one or more items you wish to return, and they’ll be picked up and refunded.

Policies

Products purchased online can be returned through our website or to any of our stores.
Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.
You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.
In accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following categories: underwear, swimwear, lingerie, fragrances, health & beauty (such as skincare, make-up & cosmetics) or other products which are personalises to your order.
In the case of a faulty, damaged or incorrectly supplied product, you shall receive a refund of the purchase price of such product. In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.
COD orders are not eligible for online returns.
For more details on our returns policies, please visit our terms & conditions of sale.

General Return

We offer a fourteen (14) day discretionary return policy, under which you can request to return a product that you have purchased online and receive a refund of the purchase price of the product. If the full order is returned, you will be entitled to a full refund of the shipping fees incurred in the original order. This policy does not apply to defective or damaged products, which shall be returned under the Defective or Damaged Product Return Policy set out below.

Any return made under this policy must be received by us within fourteen (14) days of the date upon which you received your order.

This General Returns Policy is offered to make your online shopping experience easier. However, we monitor the number of returns made by customers and may refuse to accept requests for future orders at our discretion if goods are returned repeatedly.

This General Returns Policy does not apply if the product:

• is an e-gift card or the top up of an e-gift card;
• is not in its original unopened packaging with all labels still attached;
• is not in its original state and has items missing, such as belts or other included accessories;
• has already been used;
• was a clearance item marked as non-returnable;
• was sold as part of a promotion such as a two-for-one or with a free product;
• is one of the following:
  • underwear;
  • lingerie;
  • hosiery;
  • socks;
  • swimwear;
  • fragrances;
  • health & beauty products (such as skincare, make-up & cosmetics);
  • personalize products made to your order; or
  • a perishable product.